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FAQ


Do you ship worldwide?

Yes! We ship worldwide. No matter where you're located we can deliver, except for Antartica, it's a little too chilly for us. Some countries are excluded from this due to technical issues with our fulfillment centers.

 

How long will it take for my products to reach me?

All orders are processed (printing labels, quality inspecting, etc), and sent in 1-3 business days. Arrival time is anywhere from 1-5 weeks depending on where you live. Our shipping page is more in depth, you can view it by clicking here.

 

Do you accept PayPal?

Yes! We take PayPal, all major credit card companies, Apple Pay, and Google Pay. All of our prices and products are in USD

 

Will my items be delivered in one package?

Since all of our products are being sent through our very own system inside our warehouses where we check the product to make sure it is correct, our products are sent to you at different times.

This can cause items to come in different packages. Please keep this in mind when receiving deliveries. So don't panic if you don't receive all of your items at once… they are on the way. 

  

Where do my items come from?

TopNuggit has fulfillment centers located around the world. Our main warehouses are located inside the USA, UK, and Asia! All of our products are manufactured by various talented distributors and designers.

 

What do I do if my order arrives damaged or defective?

If your item is damaged or defective don't worry! Simply email us at support@topnuggit.com along with a picture of the defective item and we will send a replacement.

 

Can I trust you and is my information secure on your website?

Absolutely, yes! Customer service inquiries are made simple and hassle-free, we want to ensure your purchase is smooth. Plus, when shopping with us all your information is secure. We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time-only upon purchasing of your product. Then your credit card information will be purged.

  

How can I cancel or make changes to my order? 

If you've already paid for your order but need to cancel or change anything, please email us within 12 hours, otherwise, your original information is finalized.

   

Why was I refunded?

In most cases, this will not happen. However, there are some instances where a certain product is selling so fast that we run out of stock. To compensate, you can contact us for a discount code for your next order!

 

Will my order be tracked?

Yes! in 90% of cases your order will be tracked via ePacket so you can stalk your new items all the way to your front door! In a few cases, we may not be able to provide tracking to certain locations, if you happen to be one of these cases don't hesitate to reach out to us so our fulfillment team can get an estimate on how far away your package is. You can track your order by clicking here.

 

Do you sell my details to any other companies?

Never, we value your trust. Your personal details will never be sold to third parties.

  

Have more questions?

Feel free to email us at support@topnuggit.com if you have any other questions! We will reply within 1-48 hours!

 

TOP NUGGIT is not responsible for stolen/lost packages or any packages that are used and damaged, but yes, there are exceptions.